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Places of public accommodation must provide goods and services to customers with disabilities in the most integrated setting possible. The ADA prohibits businesses from establishing eligibility requirements that exclude or segregate customers with disabilities.

Places of public accommodation must make reasonable modifications to policies, practices, and procedures when needed to allow customers with disabilities an equal opportunity to benefit from the goods and services being provided. Individuals should also have the same level of access to information that is provided to customers with out disabilities. This may require providing information in an alternative format for a customer that is blind or providing a sign language interpreter for a customer that is deaf.

Department of Justice ADA Business Connection Resources

U.S. Department of Justice resources designed to assist businesses in marketing to and serving customers with disabilities.

Expanding Your Market

Hospitality Resources

The ADA National Network launched an initiative to promote accessibility and opportunity for people with disabilities within the hospitality industry.


Barrier-Free Health Care Initiative

Initiative of the Justice Departement intended to insure access to health care by persons with disabilities

Access to Medical Care for Individuals with Mobility Disabilities

Justice Department and Health and Human Services document addressing access to health care by persons with mobility disabilities

ADA Business BRIEF: Communicating with People Who Are Deaf for Hard of Hearing in Hospital Settings

U.S. Department of Justice document describing various means of effective communication with patients who are deaf or hard of hearing and the types of situations each means may be applicable.


Commonly Asked Questions about Child Care Centers and the Americans with Disabilities Act

A comprehensive questions and answers document by the US Department of Justice. Topics include:

Let's Play! Projects: University of Buffalo Center for Assistive Technology

This website contains information on universal design for play, accessible toys and various types of assistive technology, which can be used to help children with disabilities participate in playtime activities. This also web site contains a resource Library with lots of downloadable material.


Contact us at

1640 W. Roosevelt Road ·Room 405 Chicago, IL 60608 (312) 413-1407 (V/TTY) or (800) 949-4232 (V/TTY) (312) 413-1856 (Fax)

This site may link to materials developed by federal agencies and/or their grantees. Several of the links provided will take you to external websites. The content and materials available on this website is property of the Great Lakes ADA Center. This tool was developed under NIDILRR grant #90DP0091-01-00.