ADA Frequently Asked Questions
Category: Title I: Employment
Question: #12
What is the interactive process?
Answer:
The interactive process is an open conversation between the employer and the requestor to determine an effective and reasonable accommodation. If the disability and need for accommodation are obvious, this process is typically not necessary. However, if the disability or need are not clear, the interactive process can help ensure both parties understand and agree on a proposed accommodation. Agreement is important because employees cannot be forced to accept an accommodation they do not want, and employers are allowed to suggest alternative accommodations as long as these alternatives are effective and would meet the employee’s disability-related needs.
Employers who fail to engage in the interactive process can be found in violation of the ADA. Conversely, applicants and employees who do not engage in the process or who choose not to accept a reasonable and effective alternative when offered may no longer be considered qualified for the job. Employers are not required to hire or retain unqualified individuals, regardless of disability status.
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