The Commission on September 7
th issued a Public Notice to remind
VRS providers, consumers, and businesses that Video Relay Service (
VRS) cannot be used as a substitute for "in-person" interpreting services or for Video Remote Interpreting (
VRS).
VRS is to be used only when a person with a hearing disability wants to make a call through the telephone system or when a hearing individual desires to make a call to a person with a hearing disability.
Entities covered by the
ADA are not supposed to use
VRS as a substitute for a qualified sign language interpreter. Entities covered by the
ADA must provide effective communication to individuals with disabilities through the provision of auxiliary aids and services, such as qualified sign language interpreters, real time captioning, or other means that make oral communicated information available to individuals that are deaf or hearing impaired.